Privacy Policy

The Privacy Policy describes how Silkrute ("we," "our," or "us") is committed to protecting your personal information that we collect through our digital applications, which are linked to this Privacy Policy, including our website (Silkrute.com) and other activities mentioned in this Policy.

At Silkrute, we are highly concerned about your privacy. We believe in having transparent privacy practices, including how we handle our personal information. This Privacy Policy describes how we gather, use, share, and otherwise process personal information of the users in connection with our services.

This Privacy Policy governs the use of our website and any related services or platforms associated with it. This also applies to our associated domains (collectively, our "Service") as well as our application, Silkrute. By accessing our Service, you imply that you have read, understood, and agree to our terms of collecting, storing, using, and disclosing your personal information described in this Privacy Policy and our Terms of Service. 

Your Consent

We are delighted that you are here to learn more about our privacy policies. Please let us know if you have any questions regarding this. Using our platform includes accessing Silkrute's website. If you disagree with the following privacy key terms, please do not access our platform. 

If you continue to use our website or application, we assume that you are aware of this Privacy Policy and have provided your informed consent for the same. You formally agree and allow us to collect, store, process, and share your personal details (including sensitive personal information)  with third parties for the purposes mentioned in this Privacy Policy.

1. What Information Do We Collect?

To provide and improve our Service to you, we collect your personal information for the reasons described in this Privacy Policy. There exist different types of personal information that we strive to collect, such as:

1.1 Information you provide

When you register on our website, explore the Service, contact us, or place any order at checkout, you provide us with the following information:

a. Profile and Account Information

When you log in with your mobile device, we collect information such as your mobile number and email address and assign a user ID to your account. Suppose you opt to log in through third-party services, such as Facebook or Google. 

In that case, you allow us to collect your information, including your profile photo, username, or email address associated with your third-party service provider. We also collect information about your geographic location and account preferences in your Silkrute account.

b. Purchase Data

We gather information about your orders, such as transaction History, transaction ID, product ID, and payment information, to process your order, including payment card number, billing address, and third-party payment information. We also collect data provided by you, including product sizing information, your shipping address details (such as city, state, postal code, and country of residence), and recipient contact information (such as phone number, name, and email address).

c. Customer Service Activity

When you connect with our customer support team via Email, WhatsApp, or any other means, we gather your communication history, which includes images, text, audio, video, and supporting documents exchanged between us.

d. User-Generated Data

When you provide reviews for any of our products, we collect your feedback, including reviews, ratings, and any associated images, audio, or video, along with their metadata.

e. Any Other Information

Silkrute will also collect other information that you give for any purposes described in this Privacy Policy. 

1.2 Information provided by third parties

As per the permissions given by the applicable laws, we may collect your information from other third-party sources, like:

a. Data Providers

We may store all your personal information from the data providers, like identity verification information and fraud-risk assessments from trusted information services. This will help us ascertain any potential fraud and unofficial transactions. It thereby ensures the security of our services. 

b. Our Payment Processors

We may take certain personal information from our third-party payment partners to process transactions, deliver our services, and protect against fraudulent or unlawful activities. This information can include your username, email address, billing address, and phone number.

c. Marketing and Advertising Partners

Silkrute may collect personal details through our marketing and advertising partners, including those we work with for promotional campaigns and events. This includes details such as the ads you clicked on, attribution data collected through cookies or similar technologies to help us track traffic sources, device information when interacting with specific ads, as well as your responses to marketing emails, promotions, and offers. We may also receive audience insights from authorized partners who are permitted to share this information with us.

d. Other Third Parties

i. Social Media Services

Suppose you choose to log in to our services through a third-party service provider. In that case, we may collect your personal details from social media services, including your username, profile picture, or email address associated with your account.

ii. Logistics Service Providers

With these providers, we collect information about your logistics, such as delivery address and tracking number. We made this data available to you to complete order fulfillment. 

1.3 Information automatically collected

We may automatically gather information about you, your mobile devices, your computer, and your interactions with the Service, as mentioned in this Privacy Policy. We do this to enhance your experience with our Service and Support. 

a. General Location Data

Silkrute collects your location data based on your technical details, such as your IP Address.

b. Device Data

We gather personal data about the device you use to access our Service, such as device model, internet service provider, operating system Information, language settings, and unique identifiers (primarily used for advertising purposes permitted by law).

c. Service Usage Information

We gather information about how you interact with our Service, for example, how you arrived on our site, the pages you visit, your browsing, search, and purchase history, items you add to your cart, and whether you open our emails or click on links within them. We also collect technical and performance-related data, such as crash reports and system logs, to help us improve and maintain the Service.

NOTE: What if you decline to provide your information?

We collect your personal information to provide and improve our Service. If you refuse to provide the information we need to offer you a Service, we may not be able to provide you with that service. All other information is optional; however, without it, the quality of the service might be affected.

2. How Does Silkrute Utilize Your Information?

We use the personal details we gather for various purposes, as described in this Privacy Policy. This is primarily to improve, develop, support, and provide the Service. We might use your personal information for the following purposes:

2.1 Create and Maintain your Account

Silkrute may use your details to create and maintain your account on the Service. Additionally, to enable account security features such as sending security codes or OTP via SMS or Email.

2.2 Orders and Delivery of Products

Silkrute utilizes your personal details to receive and process orders, process payments, deliver products and services, and connect with you regarding orders, services, or products, as well as promotional offers. We also use it to facilitate refunds, returns, and order disputes.

2.3 Improve and Optimize Services

To optimize services and features, fix errors, analyze performance metrics, maintain our business, and improve Service, we can utilize your personal details. In carrying out these activities, we may generate aggregated data derived from the personal information we collect.

2.4 Personalize your Experience

To provide you with personalized experiences, we may use your personal data to recommend products and services that are likely to interest you. Your personal data helps us determine your preferences, allowing us to customize your experience.

2.5 Communicate with you and provide customer support.

We use your personal information to communicate with you via security alerts, announcements, administrative messages, and support messages. We also provide customer support to address your feedback, questions, and requests.

2.6 Marketing

Silkrute collects and uses information for marketing purposes in accordance with applicable laws and regulations. As permitted by law, we may send you direct marketing messages, such as SMS, emails, and push notifications. You can opt out of marketing messages as discussed in the "Your Rights and Choices" section below.

2.7 Compliance, Legal Actions, and Protection

We may use your personal information to meet compliance obligations and adhere to applicable cross-border laws. This includes replying to lawful requests and legal processes (such as subpoenas or inquiries from the Indian government or regulatory authorities) and fulfilling requirements from government bodies, such as the Indian Customs, which may disclose such information in line with public data regulations. 

We also use this information to protect the rights, privacy, safety, and property of you, us, and other users (including supporting or defending legal claims); to audit our internal processes for compliance with legal, contractual, and policy requirements; to enforce the terms and conditions of our Service; and to prevent, detect, investigate, and address fraudulent, harmful, unauthorized, or illegal activities including identity theft and cyberattacks.

3. How Does Silkrute Share Your Information?

At Silkrute, we are committed to protecting your privacy. While we at Silkrute share your personal information for advertising, which is considered as "Sale" under the applicable Indian laws, Silkrute does not "sell" your personal information in the general sense. We may share your personal details with the parties for the following purposes:

3.1 Service Providers

We collaborate with reliable third-party service partners who help us process our business and provide our services effectively. These providers may help with various areas, including website hosting, IT support, customer care, email communications, order processing and delivery, marketing, fraud prevention, security, research, and analytics. They only receive the personal information necessary to perform their operations and are contractually bound to use it solely for that purpose or to comply with applicable laws and regulations.

3.2 Silkrute Shares to Affiliates

We may share your personal information with our corporate affiliates. For this Privacy Policy, a "corporate affiliate" refers to any individual or organization that directly or indirectly governs, is controlled by, or is under neutral control with Silkrute, whether through ownership or other means. Any personal information shared with such affiliates will be managed as per this Privacy Policy.

3.3 Advertising & Analytics Partner

We may share your data with advertising, marketing, and analytics companies to support interest-based advertising and performance tracking. In some regions, this type of sharing may be treated as "selling" personal information under applicable laws. To learn more and understand how to opt out, please see the "Your Rights and Choices" section.

3.4 Payment Processors

To process payments, refunds, and transaction disputes, we share your personal information with authorized payment processing partners.

3.5 Business Partners

At times, we collaborate with business partners to promote or enhance the Service. Based on your communication preferences, we may share your information with these partners to send you marketing messages, offers, or updates through Email, SMS, or other channels.

3.6 Third Parties Designated by You

If you choose to share information with third parties, for example, posting a product link to social media, we may pass along the necessary data to complete that action. Kindly note that when you interact with any third-party services, their own terms will apply.

3.7 Merchandise Partners

We may share your personal data with our merchandise partners for the purposes of processing refunds or returns, product reviews you leave, and customization details for personalized items. To fulfill your order, we may share details such as your name, contact information, address, and conversations with our customer service team, as well as your order number. The merchandise partner will not get your payment details or device data.

4. Your Rights and Choices

We enable you to exercise some rights and choices regarding our accumulation, use, and sharing of your personal data. As per the applicable laws, your rights and options include:

4.1 Right to delete, access, and correct our personal data.

You have the right to delete, access, or correct your personal details, as well as other rights applicable under Indian privacy laws. 

4.2 Opt-Out of Marketing Communications

To manage your preferences, you may take any of the following actions. Otherwise, you can continue to use Silkrute's services, even after opting out of marketing communications.

a. Email Promotional Messages

By providing your email address, you consent to receive marketing emails in accordance with applicable laws. However, if you don't want to receive any promotional emails from Silkrute, you can unsubscribe from the "Unsubscribe" button available at the bottom of each Email.

b. Mobile Promotional Messages

When you register with us, you provide us with your mobile number, and we may send you marketing messages in accordance with applicable laws. However, if you don't want to receive any mobile promotional messages, you can easily opt out of getting those messages by following the instructions mentioned in the messages.

4.3 Right to Change Settings for Cookies 

A Cookie is a piece of information stored on your computer device by your web browser. Browsers allow you to refuse or remove cookies. To implement this, follow the instructions in your browser settings. Generally, browsers accept cookies by default. However, you can change it according to your preferences. 

Silkrute uses "Cookies" to identify the areas of our website that you have visited. We use Cookies to improve the functionality of our website, but they are not essential to its use. However, turning off these cookies will prevent certain functionality from working, such as playing videos. In another case, you may be asked to provide your login details each time you visit our website.

Most browsers might be set to turn off the use of Cookies. However, if you turn off cookies, you may not be able to access certain features on our website at all. We never place Personally Identifiable Information in Cookies.

Additionally, for more information about cookies, please visit https://allaboutcookies.org/. 

4.4 Links to External Websites

This Privacy Policy governs the use of our Services. Our Services may include links to external websites that are not owned, managed, or controlled by Silkrute. We do not take responsibility for the content, accuracy, or viewpoints presented on those external sites, and we do not review or verify their accuracy or completeness.

When you click any link from our Services, you'll be redirected to another website, where Silkrute's Policy does not apply anymore.  

Your activities on any third-party website, including those linked from our platform, are governed by that website's own terms, policies, and practices. These third-party websites can also use their own cookies to collect information about you. 

5. Remarketing Services

We use remarketing services. In digital marketing, remarketing implies retargeting. It is the practice of serving ads across the internet to individuals who have already visited your website. Remarketing services portray your company as you are following people on the internet by offering you ads on the platforms you visit.

6. Children

The service we provide is not aimed at children. We at Silkrute do not recommend that children under 13 years of age purchase products from our website. We can sell kids' products, but they can also be purchased by adults or children under adult supervision. If you are between 13 and 17 years old, you can use our service, but only under the direct supervision of your parent. Additionally, if you have a concern, you can contact our Customer Service directly.

7. Data Security

We believe in taking care of your personal data. Hence, we employ significant organizational measures to prevent the misuse of your personal details. We also adhere to strict safety standards when handling your credit card details.

Generally, we retain your personal details for internal purposes. The total retention period for personal information depends on various factors, including the nature, amount, potential risks of harm, and sensitivity of the information. When we determine that there is no longer a need for your personal data, we may either delete it, isolate it, or anonymize it to prevent further use.

8. Changes to the Privacy Policy

We have the full right to change, modify, or alter this Privacy Policy at any time. Whenever we make any changes to this Privacy Policy, we notify you by posting it on the service. The modified version of this Privacy Policy will be effective from the time it is updated on the website. We recommend visiting our Privacy Policy each time you use our Service to stay informed about our Privacy measures. 

9. Third-Party Services

According to the Silkrute's Policy, we are allowed to include or display third-party data, applications, or other products to provide links to third-party services ("Third Party Services").

If you are using Silkrute Services (by any means), you acknowledge and agree that Silkrute will not be responsible for any third-party services. This encompasses timeliness, copyright compliance, accuracy, validity, completeness, quality, legality, decency, and any other relevant aspect thereof. Silkrute does not assume any responsibility for services provided outside our platform to you or any other entity. 

All external services and links are provided to offer convenience. You can use them entirely at your own risk, considering the terms of third-party services.

10. General Data Protection Regulation (GDPR)

By agreeing to this Policy, you consent to Silkrute collecting and using your information if you are a resident of the European Economic Area (EEA). 

This section of the Privacy Policy explains how and why we collect your data and how we protect your data from being replicated or used by any unauthorized person.

10.1 About GDPR

GDPR is a comprehensive privacy and data protection law enforced across the European Union. It governs how organizations handle and safeguard the personal data of EU residents while empowering individuals with greater control over their information.

Although the GDPR primarily applies within the EU, its scope extends to any company operating globally that handles data from EU residents. At Silkrute, we value the privacy of all our customers, regardless of their location. Therefore, we have adopted GDPR standards as the foundation for our global data protection practices.

10.2 What is personal data?

Any data that relates to the identified individual is personal data. GDPR encompasses a broad spectrum of information that, when used alone or in combination with other pieces of information, can be used to identify an individual. 

Personal data covers all other information beyond a person's name or email address. For example, genetic data, ethnicity, sexual orientation, financial information, biometric data, political opinions, IP addresses,  and physical address.

The requirements of the Data Protection Principles are as follows:

Personal data must be assembled and processed fairly, lawfully, and transparently. It should only be used in ways that individuals would reasonably expect.

Data must be collected for a clear and specified purpose and used solely for that purpose. Organizations are required to state the reason for collecting personal data at the time of collection. Personal data should not be stored longer than necessary to achieve its intended purpose.

Individuals have the right to:

1. Access their personal data.

2. Request a copy of their data.

3. Ask for corrections or updates.

4. Request deletion of their data.

5. Restrict how their data is used.

6. Transfer their data to another organization.

10.3 Why is GDPR necessary?

The GDPR introduces new requirements for how companies must protect individuals' personal data that they gather and process. 

It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts, it's simply the right thing to do. 

At Silkrute, we firmly believe that your data privacy is paramount, and we already have robust privacy and security practices that exceed the necessity of these new rules.

10.4 Individual Data Subject's Rights - Data Access, Portability, and Deletion

We are committed to helping our customers meet the data subject rights requirements of GDPR. Silkrute processes or stores all personal data in fully vetted, DPA-compliant vendors. We do store all conversations and personal data for up to 6 years unless your account is deleted. In such cases, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not retain it for longer than 60 days.

We are aware that if you are working with EU customers, you must be able to provide them with the ability to access, update, retrieve, and delete their personal data. We got you! We've been set up as a self-service platform from the start and have always provided you with access to your data and your customers' data. Our customer support team is here to answer any questions you may have about working with the API.

11. Contact Us

Feel free to connect, we'll be pleased to help you sort out your queries. Please write your query to helpdesk@silkrute.com. Our customer service provider will respond as soon as possible.